Card processing for a care charity: case study
Profile:
In this charity case study, customer service was the key component to improving credit and debit card facilities.
The issues:
The Outer London based organisation in this charity case study had been using a Static Terminal for the last six years and requested an upgraded mobile unit from their supplier. They never received the terminal and yet were charged for 18 months usage.
The Cardsave Community solution:
Cardsave Community realised that, as with many not for profit, NGO and third sector organisations, a Virtual Terminal (VT) that can be used anytime, anyplace, anywhere would provide the best solution. In addition, we’ve added a ‘Payment’ page to their website, enabling them to accept credit and debit card payments online.
Cardsave Community offers special rates to charities, often saving money on terminal and transaction costs, while significantly improving service and card processing capability.
Conclusion:
This charity now has the mobility it requires, wherever they go. Our solution has also significantly reduced their monthly costs.
