Cardsave

We are very pleased that we set up an account with Cardsave Community. The service and support we received from you when we set it up was excellent, and you made the process very easy for us. You supported us every step of the way. It has actually had more of an impact for our business that we anticipated (even though each transaction may not be particularly high) and it has proved very useful for our parents when paying their childcare fees. The accounting side is also very clear and easy to use. We would definitely advise others to “take the plunge”. "

I was just completing some monitoring and reviewing on how much our costs for card services have been reduced by moving to Cardsave Community. We are very happy with the system it's easy to operate, easy to give refunds, easy to produce receipts and access reports, although the only thing that would help would to be able to print reports out - it might be possible and I've just not found it yet. We found Matthew on the technical support really easy to work with and he helped us through the initial set up very ably. "

We have been using Cardsave Community now for a number of months and it has made a difference to our income, it is quicker and easier for our customers. Previously customers could only use cash or cheque so would need to go and withdraw cash if they didn’t have enough on them, we found that at least 50% of those customers were not returning. We have received excellent support from the initial contact to the actual setting up and running of the machines, I was particularly worried about using them but it couldn’t be simpler and there is always someone at the end of the phone to give advice and support. I have recommended Cardsave to another project and wouldn’t hesitate in recommending them to others. "

I would like to thank you for your prompt service and all the help and advice that you have given to us. Cardsave Community explained all the forms that had to be completed and there was no problems when you asked any questions or queried what was required on the forms. I would recommend you to any club looking to take card payments. "

Thank you for making the new PDQ system so simple and straightforward from start to finish. All the paperwork was processed promptly and there were no problems whatsoever with the installation. Our IT Officer specifically commented that he was surprised that the process went so smoothly. All the staff you gave training to are impressed with how easy the machines are to use and students and staff are happy that they can now pay by card for many more products and services."

After having countless problems with our previous merchant service provider (HSBC) I cannot express how relieved I was, once I got in touch with David Robinson at Cardsave Community. From the very first conversation I had with David, my confidence grew and I knew we were in good hands. Throughout the application process the needs of Naturewatch & Naturewatch Foundation brought a few new scenario's to light for Cardsave/David that had not been experienced before. Regardless of the unique requirements we had, David covered all bases and he truly exceeded my expectations when it came to customer service and he continues to do so. Being a charity, we found out quickly when searching for an alternative merchant service provider, that there are not many banks happy to deal with charitable donations, but from the few available, Cardsave Community most certainly stand out as the BEST. If the rest of Cardsave's staff are like David, Cardsave should truly be proud.' I know this sounds like a real suck up, but genuinely, you would not believe the amount of problems I have had with my previous provider, and the sheer lost cause I thought ALL merchant service providers were. "

My reason for choosing Cardsave Community was as a result of recommendation from my main office (I'm part of a franchise). Since starting with yourselves I have been really pleased with the service to date. The set up was extremely easy to do. Any queries I have had since having the card machine have been resolved quickly and often within one phone call. The support staff are very familiar with the machine and resolve queries quickly and are always polite. I had a problem with the battery one time and a replacement was sent out with 2 days and the delivery time was very specific which meant I didn't have to wait in all day as it had to be sent to my home address and not a place of work. I would have no hesitation in recommending your service to others."

Taking credit card and debit card payments made everything so much easier, and parents couldn’t ‘forget’ as easily as they did before. Really happy with our terminal. "

Just a quick note to thank you for all your help setting up the Cardsave agreement with St Bride’s Centre. You made everything very clear and allowed me ample time to consult the agreement and clarify all points. We have been working with the Cardsave terminal for 3 months now and have found processing transactions to be a lot simpler and less time consuming – less information is required and the instructions are clearer. In addition, the reduction in the monthly rental fee and in the transaction costs means that there is a financial benefit for the charity. "

We have had our card machines for 2 months now and have been extremely happy with the service. They make it so much easier to sell tickets and take payments in our tea room - before we were having to send people to the nearest cash machine, which is about a 10 minute drive away! We have also taken a lot of payments over the phone with the simple to follow Customer Not Present procedure. If we ever have a problem with a transaction someone from the helpline is always available to answer queries effiencently."

We're finding the terminal provided by Cardsave Community very easy to use, it took me a while to work everything out but I think that was more user error than anything else. I found Mike very helpful, he explained everything and he didn’t leave anything out, it’s nice not to have surprises. "

Our Invigilators seem to be having no trouble at all in operating the machine – and I have found everything works fine when I “settle” or when I produce my regular “z” totals. "

We contacted Cardsave Community via their website and received an immediate phone call from their team with an appointment booked with a Relationship Manager for the following day. We received our portable terminal after only 2 weeks which completely exceeded our expectations! In the first few days alone, we have already seen our bar sales increase and we have received great feedback from our members who find it extremely convenient to pay by card instead of having to walk to the nearest cash machine. Thank you Cardsave for the quick and professional service! "

After many years of only accepting donations by cash and cheque at the church, we realised that our congregation wanted to give donations by card instead as it was so much more convenient for them and that’s how they give at other churches. After receiving a perfectly-timed phone call from a Relationship Manager at Cardsave Community, we ordered a mobile terminal for the church which we now also take to fundraising events across the country which is a great added benefit! We have seen the value of donations on card increase dramatically and could now never be without the facility! "

We were very happy to choose Cardsave Community as our payment provider for both Chip & PIN machines and online facilities. This is due to the fact that they are extremely convenient for both our staff and parents to receive and make payments at any time of the day for school fees, trips or uniform sales."

We implemented Cardsave as parents who had paid by cheque or direct payment previously now had the option of a credit card payment and found that far more beneficial. Also, we have frequent productions for shows and this enables parents to pay over the telephone and we can extract their payment there and then. We also use the Cardsave payment terminal for the collection of fee’s and overall the service we get from Cardsave gives us flexibility that we can pass on to our parents”"

We offer the Cardsave payment gateway and static terminal as part of our increasing range of ways to pay fees. This method is cost effective and very convenient especially for some parents in the current economic climate. "

The whole experience of setting up an account with Cardsave Community has been very simple. The first plus was that we had a visit from Dominic Reid who explained the system to us and helped us to complete the application. Other companies only dealt with me over the 'phone. Once we had completed the process we were up and running in no time. We had to 'phone the helpline as we are not tech savvy and again the person at the other end sorted us out very quickly. Working with Cardsave Community has transformed our membership subscription procedure. It is so easy to use and we have a record of all transactions. We even set up a PC at our recent annual meeting so we could sign up new members on the spot."

We have been most impressed by Lewis Horder of Cardsave Community. The responsiveness and real care that has been shown us, not as "just another customer" but as an individual client, has been most noticeable, and the speed and efficiency with which our order was processed was great. Taking this together with their competitive pricing, I will recommend Cardsave Community to anyone! "

Moving to Cardsave Community was a really positive step for Thames Hospicecare, not only have we significantly reduced our processing costs but the transition from one supplier to another was made really easy for us and caused no disruption to trade. The retail office and shops have found the ongoing help and support from Cardsave to be very professional and efficient."

Our Cardsave Community chip & PIN machine has really exceeded our expectations as it is so simple to use and the service we get from the technical support team is first class!! We only started taking card payments about a year ago and have seen a huge increase in donations; I don’t know why we didn’t contact Cardsave years ago!! "

The virtual terminal facility that Cardsave Community provide us with is extremely easy to use and the online support team are very helpful indeed. Our membership fees used to only get paid by cash and cheque but now that we can take card payments over the phone it has enabled us to make the process much easier for our members and allows us to spend time on other tasks rather than chasing payments."

As the UK’s first ever sports-only charity shop, we were looking for an organisation that would understand card processing specifically for the charity sector. Above all, we were looking for them to provide a first-class service and expertise that is vital within this industry. After searching all over the internet and getting the same ‘off-the-shelf’ deal and bad service from the banks, we finally came across Cardsave Community. From the moment they contacted me, they have been EXTREMELY helpful, efficient and cost-effective; they truly understand how our charity shop operates. As soon as we received the chip & PIN machine, their superb customer services team helped us to install it with no issues whatsoever and since then it has worked perfectly. Over the past 6 months, we have seen the charity shop grow and grow and will definitely get Cardsave Community to provide all our other shops with machines just as soon as we launch nationwide. Thanks so much Cardsave and keep up the great work! "

Without the help of Cardsave Community I'm not sure I could have got ploink! off the ground. Their advice and assistance has been invaluable."

PACT Charity chose to go with Cardsave due to the package price being better value than their competitors. The team provided a great demonstration of the product and services. They gave us an extremely efficient service and their help and support on the night of our charity fundraiser was beyond our expectations. The product is much easier to use than I expected We would definitely recommend the Cardsave Community products and services to others."

The card processing is working very well for us and we always refer potential clients to you as we are very satisfied with the excellent level of customer services provided by Cardsave Community. "

I'm very satisfied with the communication and service from the online team. The Virtual Terminal was extremely easy to set up and I'm really looking forward to using it for the charity. "

Thanks to Cardsave Community's terminal our sales turnover has increased by 70%. It takes so much admin work away from us and there are fewer trips to the bank. "

The Nucleus Arts Centre have used card machines as an effective and essential method of payment for our customers. We decided to sign up with Cardsave Community as they offered us the best deal on price and we are pleased with the service provided."

We have found the need for the Cardsave service a business convenience for both the charity and our customers and believes the idea of the service can offer customers another convenient method of payment. In particular, payment for tickets to events and use of the donate button. We ended up with a good package and better rates than our previous provider. The sales people were extremely friendly and initial teething problems were quickly resolved. "

We have been using Cardsave Community for a few months now and I can say that this system has helped our business, as we can have more than one person use the system at once, we can tally the books at the end of the day and the system is extremely user friendly. We have also found that there are some financial savings which was our prime reason for changing, but this is far outweighed by the logistical benefits derived. I would happily recommend Cardsave to other organisations and would be confident that they can deliver an excellent and friendly service."

Just a line to say that we use Cardsave services on a regular basis to provide our customers with a convenient method of payment. It's an easy process and helps speed up transaction time too. We have noticed the cost saving over the last few months. We would certainly recommend Cardsave Community to other organisations."

We have found the Cardsave service very good and helpful. It benefits our organisation as it has cheaper transaction costs and swifter payments into our bank account. The virtual terminal is excellent for office use. We would recommend Cardsave Community to other hospices and charities."

We have had the service several months now and we have mainly concentrated on our corporate clients due to the convenience. We aim to open the use up to the tourism customers too. The transactions are more economical than previously and we have had no problems at all with the product or service. The whole process of setting up the facility was easy and straight forward. I would recommend Cardsave Community to other businesses."

Cardsave Community has helped us to manage our cash-flow and we now have less administration than before having their service. I used to go to the bank to pay in cheques for end of day banking and now I don’t need to worry, it saves me time and makes business more convenient. It’s reassuring also to know that I won’t have any cheques bouncing. This is a new method of payment for us and it’s good to be able to offer my customers this choice of service as it gives customers confidence that they are purchasing from a professional organisation. "

We have found the service from Cardsave Community to be very good, we are now able to take deposits over the phone and patients are able to pay by card. Cardsave have provided a great service."

Preen CIC have been using Cardsave Community since approximately September 2009 and in short the change to our business has been incredible. To date card sales have accounted for approximately 25% of our takings. Previously we had no other means of payment other than cash or cheque which meant that customers had to go away from the shop and get cash (or cheques) and return if they did not have enough money with them. Unfortunately at least half of these people then failed to return for whatever reason, thus losing valuable sales. The service we received from Cardsave prior to installation was very good and has continued in the same way since. We had spoken to our own bank as well as others about card processing and found their card systems and processes and sign up paperwork to be complicated and drawn out to complete. Cardsave Community on the other hand were very straightforward and helpful and realised that as a not for profit organization we did things slightly differently to ‘normal’ businesses. I would have no hesitation in recommending Cardsave to other organizations.’"

We use Cardsave services on a regular basis to provide our customers with a convenient method of payment. It's an easy process and helps speed up transaction time too. The set up of the equipment was quick and straight forward. We have had no problems and would recommend Cardsave Community to other charities."

We use Cardsave Community services on a regular basis to provide our customers with a convenient method of payment. It's an easy process and helps speed up transaction time too. We have noticed the cost saving over the last few months. We would definitely recommend Cardsave to other businesses."

Having been recently introduced to Cardsave Community, once their services were fully operational we were very pleased to experience immediate cost savings. When we encountered some initial teething problems the staff and management went to great lengths to ensure that our issues were resolved as quickly as possible. I would be very happy to recommend Cardsave Community as a business partner."

Variety Club have been with Cardsave Community since September 09 and chose to go with Cardsave due to the package price being much better value than our previous provider and that the service from Cardsave Community was extremely positive. Cardsave provided a great demonstration of the product and services, I believe they really gave us a good service beyond our expectations. Previously all our payments came into our central team to process but now all payments are managed regionally using the Cardsave service, this saves us a lot of time and administration. We also feel that the service is much more secure. The product is much easier to use and never lets us down at regional events. Online use is a relatively new service to us. Customers can also use this to purchase tickets, make pledges and donations at their convenience. I’d say the main benefit has been the convenience of the service for our customers and staff. We would definitely recommend the Cardsave Community products and services to others. "

We needed the flexibility to be able to take payments at different locations all over the country and we have that freedom with Cardsave Community, this has helped our business greatly. Without Cardsave we wouldn’t be able to deal with our orders. It’s such a help being able to take payments there and then and not have to worry about taking people's details around with us. I would definitely recommend Cardsave Community."

I was recommended to use Cardsave Community by a friend and I’m very happy with their service and would happily recommend them on to someone else."

We have been using Cardsave Community for a few months now and we were recommended to them by a friend. We have found that Cardsave have made life a lot easier and I would definitely recommend them on to anyone else. It’s far more convenient for our customers too as they no longer have to look for a cash point!"

We’ve been with Cardsave for a year and never had any problems in that time. I would have no problem recommending Cardsave."

I found Cardsave Community when I rang around asking questions and Cardsave were the clearest communicators and "spoke my language" and they were also amongst the most cost effective. From the beginning Cardsave Community have been prompt, polite and helpful with a clear offer, no hidden extras and easily understood - Quality at low cost. I have already recommended Cardsave Community to other Charity Shops and Charities."